In this episode of Salesforce Explained, we break down what customer service is and give you tips on how to use Service Cloud to provide the best customer experience possible! Learn More About Service Cloud: Watch More Salesforce Explained: #Salesforce Read the "What is Customer Service?" blog: Take the "Customer Service with Salesforce" Trailhead trail: Check out the Customer Service Resource Center: #!page=1 Subscribe to the "Heart of Service" newsletter: Read the State of Service Report (5th edition): 00:00 - Intro to Customer Service 00:32 - What is Customer Service? 01:07 - Why is Customer Service important? 01:55 - 4 Tips on How to Provide Great Customer Service 01:59 - Tip #1: Serve customers on the channel they prefer to use 04:06 - Tip #2: Connect Customer Service to your broader organization 05:14 - Tip #3: Strike a balance between quality and speed 05:53 - Tip #4: Act as a team Learn more about Salesforce: Website: Facebook: Twitter: Instagram: LinkedIn: About Salesforce: Salesforce is a customer relationship management solution that brings companies and customers together. It's one integrated CRM platform that gives all your departments — including marketing, sales, commerce, and service — a single, shared view of every customer.