Learn how AI and a great knowledge base can improve customer service by enabling service agents to provide faster, more accurate responses to customer inquiries all while personalizing interactions and providing relevant information to resolve issues efficiently. About Salesforce Customer Service AI: Improve agent productivity and elevate customer experiences by integrating AI directly into the flow of work. Our AI solutions, protected by the Einstein Trust Layer, offer conversational, predictive, and generative capabilities to provide relevant answers and create seamless interactions. With Einstein Copilot — your AI assistant for CRM, you can empower service agents to deliver personalized service and reach resolutions faster than ever. Einstein 1 Service Cloud has everything you need to scale now and drive immediate value. Ready to incorporate AI into your customer service? Learn more about knowledge bases: Learn more about Customer Service Agents: Learn more about AI in Customer Service: Learn more about Knowledge Management: Learn more: More Service AI Use Cases: Learn more about Data Cloud: Learn about AI for CRM: What is Einstein 1: 00:00 - Customers want convenience 00:31 - Benefits of using Salesforce AI for customer service 01:00 - What is a Knowledge Base? 01:14 - Benefits of using AI in your Knowledge Base 02:04 - Self-service & Salesforce AI demo 02:54 - Service agent & Salesforce AI demo 06:37 - Service leader & Salesforce AI demo Sources: Customer Want Convenience: CMSWire 2024 Simplyhealth Accelerates Healthcare Accessibility with Salesforce AI: #Salesforce #AI #KnowledgeBase #KnowledgeManagement #CustomerService #ServiceCloud Subscribe to Salesforce’s YouTube Channel: Learn more about Salesforce: Facebook: Twitter: Instagram: LinkedIn: About Salesforce Customer Service AI: Improve agent productivity and elevate customer experiences by integrating AI directly into the flow of work. Our AI solutions, protected by the Einstein Trust Layer, offer conversational, predictive, and generative capabilities to provide relevant answers and create seamless interactions. With Einstein Copilot — your AI assistant for CRM, you can empower service agents to deliver personalized service and reach resolutions faster than ever. Einstein 1 Service Cloud has everything you need to scale now and drive immediate value. Ready to incorporate AI into your customer service? Salesforce is proud to be the market leader, but we’re even more proud to lead in philanthropy, innovation and culture. Guided by core values of trust, customer success, innovation, equality and sustainability, Salesforce is more than a business — we’re a platform for change.