Meet Unified Knowledge, the fastest way to bring generative AI to your customer service. Customers can bring in knowledge from third-party systems like SharePoint, Confluence, Google Drive, and even websites into Salesforce. By bringing all of your knowledge resources together, you have a comprehensive data foundation that can ground generative AI capabilities to provide the right answers at the right time to service agents and AI assistants to deliver a faster, more personalized customer experience. Learn more about Unified Knowledge: Watch and learn about Einstein Copilot: Chapters 0:00 Introduction 1:28 How Salesforce uses Artificial Intelligence 2:40 What is the Einstein 1 Platform and how does it work with Service Cloud? 3:50 Why data is crucial for AI 4:58 Introducing Unified Knowledge 8:10 Unified Knowledge Self Service Demo 11:20 How Sonos uses Unified Knowledge 16:40 Unified Knowledge Agent Experience Demo 20:07 Unified Knowledge Field Service Demo 22:27 How to setup your knowledge base 23:06 Phase 1: Getting Started with Unified Knowledge 25:10 Phase 2: Evolving with Unified Knowledge 27:00 Phase 3: Growing with Unified Knowledge 28:29 How to ground AI with knowledge 35:04 How the Einstein Trust Layer works 40:15 Live Q&A 50:06 Closing #Salesforce #GenerativeAI Subscribe to Salesforce’s YouTube Channel: Learn more about Salesforce: Facebook: Twitter: Instagram: LinkedIn: About Salesforce: Salesforce is the #1 AI CRM, helping companies connect with customers in a whole new way. Our product portfolio, Einstein 1, brings #1 CRM apps together with trusted AI and data on one integrated platform so companies can grow relationships, productivity, and their bottom line – all at the same time in our new era of artificial intelligence. Salesforce is proud to be the market leader, but we’re even more proud to lead in philanthropy, innovation and culture. Guided by core values of trust, customer success, innovation, equality and sustainability, Salesforce is more than a business — we’re a platform for change.