UPDATED VIDEO: Salesforce Customer 360 is an integrated CRM platform that connects your departments and customer data. Everyone gets a single, shared view of your customers. Think of it as a circle of information about the customer, with the customer in the centre. Not sure what exactly your business needs? Take a look at the Solution Finder to get YOUR Customer 360: #Salesforce Salesforce Explained is a weekly series that answers Salesforce's most searched for questions. Subscribe and turn on your notifications for new episodes! 00:00 - Intro 00:20 - What is Salesforce Customer 360? 00:47 - Cons of working in silos 01:58 - Benefits of using Salesforce Customer 360 03:30 - Products featured in Salesforce Customer 360 07:18 - Customizing Salesforce Customer 360 08:45 - How does Salesforce Customer 360 work? Watch more and learn more on Salesforce+: Subscribe to Salesforce: Learn more about Salesforce: Website: Facebook: Twitter: Instagram: LinkedIn: About Salesforce: Salesforce is a customer relationship management solution that brings companies and customers together. It's one integrated CRM platform that gives all your departments — including marketing, sales, commerce, and service — a single, shared view of every customer.