In this video, I take you through a typical day as a Tier 1 IT Support Engineer, showcasing the real-life tickets I handle on a daily basis. From troubleshooting network issues and resolving software problems to assisting users with login errors and managing system updates, this is a behind-the-scenes look at the daily challenges in IT support. Whether you're considering a career in IT or looking to improve your technical skills, this video offers valuable insights into the fast-paced world of IT support. Learn about common IT problems, ticket management, and how to efficiently resolve technical issues in a Tier 1 support role. Don't forget to like, comment, and subscribe for more IT career tips and tutorials! 🔗 My Recommended IT Resources (affiliates help the channel at no extra cost) 🎓 Coursera Certificates 👉 Google IT Support Professional → 👉 Google Cybersecurity Professional → 🧪 CompTIA A+ (Jason Dion) 👉 Core 1 Course → 👉 Core 1 Practice Tests → 👉 Core 2 Course → 👉 Core 2 Practice Tests → 🌐 Network+ (Jason Dion) 👉 Full Course → 👉 Practice Tests → 🔐 Security+ (Jason Dion) 👉 Full Course → 👉 Practice Tests → 📡 CCNA & Networking 👉 David Bombal CCNA Course → 👉 Jeremy’s IT Lab (free CCNA) → 🧰 Hands-on Labs 👉 AZ-104 Microsoft Labs → 📚 Books I Recommend (Amazon) 👉 CompTIA A+ (Mike Meyers) → 👉 Network+ All-in-One (Meyers) → 👉 Security+ SY0-701 (Gibson) → 👉 CCNA – 31 Days Before → 🎥 My Setup 👉 Mic → 👉 Camera → 👉 Lens → 👉 Laptop → 0:00 Intro 0:20 What is an MSP? 1:21 Ticket 1 - Docking Station Error Message 1:56 Ticket 2 - Phishing tickets 3:12 Ticket 3 - AdSync Error 3:45 Ticket 4 - Printer ticket 1 4:13 Ticket 5 - Cisco Phone line group addition 4:52 Ticket 6 - Adding 2 laptops to domain 5:03 Ticket 7 - RMM agent / Patch management ticket 5:45 Ticket 8 - Printer ticket 2 6:15 Ticket 9 - Printer ticket 3 6:28 Ticket 10 - AD Group membership change 6:43 Ticket 11 - Adobe troubleshooting 7:16 Ticket 12 - Two new user setups / M365 licensing 8:01 Ticket 13 - Outlook Sync error emails 8:50 Outro 💬 Comment your thoughts below and I'll respond to every one! 📲 Work With Me / Sponsor a Video: Email: jake@ Website: ⚠️ FTC Disclaimer: Some links are affiliate links. I earn a small commission at no extra cost to you.