Help Desk Tier 1, Top Trouble Tickets Training Video, Real Life Lesson to work Help Desk. We are going to work on 12 tickets from beginning to end as if we are working real Help Desk. My equipment: Like on Facebook Tech and Science Articles: 0:00 Intro. 2:21 PDF Files don't Open. 10:30 Websites Are Slow. 20:35 Missing Documents. 26:10 Oracle DB Request. 33:38 Computer is Freezing Up. 44:41 Closed Document Before Saving. 51:28 Computer Shutdowns. 1:02:52 USB Drive Not Working.