Preparing for an IT Helpdesk or IT Support interview in 2025? This video covers the most common IT Helpdesk interview questions and answers, tailored for entry-level IT jobs, service desk roles, and technical support positions. You’ll learn: • Top IT helpdesk interview questions (behavioral + technical) • How to answer with confidence—even with no experience • Insider tips from real-world IT professionals and hiring managers • How to stand out in your first IT job interview Whether you're trying to get your first IT job, break into tech support, or prepare for a service desk interview, this is the helpdesk prep video you need. 🔗 My Recommended IT Resources (affiliates help the channel at no extra cost) 🎓 Coursera Certificates 👉 Google IT Support Professional → 👉 Google Cybersecurity Professional → 🧪 CompTIA A+ (Jason Dion) 👉 Core 1 Course → 👉 Core 1 Practice Tests → 👉 Core 2 Course → 👉 Core 2 Practice Tests → 🌐 Network+ (Jason Dion) 👉 Full Course → 👉 Practice Tests → 🔐 Security+ (Jason Dion) 👉 Full Course → 👉 Practice Tests → 📡 CCNA & Networking 👉 David Bombal CCNA Course → 👉 Jeremy’s IT Lab (free CCNA) → 🧰 Hands-on Labs 👉 AZ-104 Microsoft Labs → 📚 Books I Recommend (Amazon) 👉 CompTIA A+ (Mike Meyers) → 👉 Network+ All-in-One (Meyers) → 👉 Security+ SY0-701 (Gibson) → 👉 CCNA – 31 Days Before → 🎥 My Setup 👉 Mic → 👉 Camera → 👉 Lens → 👉 Laptop → 0:00 Intro 0:27 Tell Me About Yourself 1:01 How Do You Handle Difficult Users? 1:49 What is TCP vs. UDP? 2:14 User Can't Access Internet... 2:50 Active Directory 3:11 Why Do You Want to Work Here? 3:34 THE MOST IMPORTANT QUESTION 4:08 Outro 💬 Comment your thoughts below and I'll respond to every one! 📲 Work With Me / Sponsor a Video: Email: jake@ Website: ⚠️ FTC Disclaimer: Some links are affiliate links. I earn a small commission at no extra cost to you.