In this demo, see how Aisera’s Agentic AI simplifies service operations by automatically enriching tickets, empowering agents with real-time assistance, and generating knowledge from resolved cases. 💡 What you’ll learn in this demo session: ✔️ AI Ticket Enrichment: Automatically analyze intent, extract entities, and pull user context from CRMs and Snowflake to prep tickets. ✔️ Agent Assist Plugin: Supercharge agents within Salesforce, ServiceNow, or Zendesk with ticket summaries and answers. ✔️ Next Best Actions: Accelerate resolution by suggesting workflows and surfacing similar historical tickets. ✔️ Generative Knowledge Creation: Turn "tribal knowledge" and resolved ticket clusters into draft knowledge base articles automatically. ✔️ Smart Routing: Assign cases to the best-fit agents based on user sentiment, location, and agent expertise. ✔️ Multilingual Live Chat: Enable seamless real-time translation between agents and employees/customers. ✔️ Performance Analytics: Track auto-deflection rates, content gaps, and workflow completion to improve AI over time. 👉 Reduce MTTR, boost agent productivity, and automate your knowledge lifecycle with Agentic AI. Key Timestamps: 0:00 Intro and Host Welcome 0:21 Agentic AI Simplifies Service 1:22 Context on Ticket Enrichment Agent 2:45 Overview of Agent Assist 3:37 User Demo: Submitting a Ticket 5:49 AI Ticket Enrichment Review 8:51 Agent Assist Plugin Demo 13:40 Agent Assistant Chat within Salesforce 17:54 Handling Escalated/High-Churn Tickets 24:52 Generative AI Knowledge Creation 29:26 Analytics and Auto-Deflection 31:40 Managing Knowledge Updates 33:20 Multilingual Live Chat 📌 Book a demo: 📌 AI Service Desk: 📌 Agent Assist: 📖 Agentic AI Blog: #AgenticAI #ServiceOps #AgentAssist #TicketEnrichment #Salesforce #CustomerService #GenAI #KnowledgeManagement