The future of ITSM Automation is here. In this webinar, Aisera experts William Karges and Frances Grimaldo discuss how to move beyond simple, hard-coded workflows to true autonomous support using Agentic AI. Learn how to overcome the challenges of scaling traditional automation and discover how Agentic AI continuously learns from your unique environment to eliminate manual L1/L2 tasks, dramatically reduce operational costs, and shift left towards a state of "IT nirvana." The core of effective ITSM Automation lies in AI that can adapt, learn, and perform complex reasoning. Here are some key timestamps: 00:00 - Introduction to the webinar and Aisera. 04:45 - What the AI is learning from, including enterprise ITSM automation. 08:15 - Assurance that the learning and data discovery are isolated 13:51 - Explanation of how the system learns about new software 18:57 - The start of the demo, beginning with the end-user experience 23:30 - How the system is building its own source of truth 27:34 - How the AI processes questions through an RAG pipeline 32:56 - How generated knowledge content can be leveraged as a first pass 36:59 - Key advice for organizations looking to adopt AI 40:58 - The start of the live Q&A portion of the session. Why Traditional Automation Fails to Scale: 🔹 The Headcount Challenge: Discover why traditional automation often just shifts ITSM fulfillments to expensive automation engineers without lowering headcount. 🔹 The Learning Gap: See how legacy AI systems fail because they cannot adapt to variability or understand the nuances of a user’s request. What agentic AI learns from your enterprise: Aisera's Agentic AI is trained on your enterprise data to understand your specific lexicon, processes, and tools, which is used to hyper-personalize interactions and drive more effective fulfillments. Practical applications of continuous learning: ✅ Knowledge Generation: Generate net new, high-quality knowledge articles from clustered historical tickets and resolution notes, addressing knowledge gaps caused by non-adherence to ITSM best practices. ✅ Ontology Generation: Fully automate the creation of an AI thesaurus (ontology) using historical requests and threads (Slack/Teams) to enrich search results and drastically improve the accuracy of your RAG-based answers. ✅ Role-Based Entitlement Discovery: Dynamically learn and discover all entitlements, security groups, and access levels across your Identity Management (IM) systems to automate over 90% of all access requests, onboarding, and offboarding. Real-World Value & ROI: 🔹 Eliminate L1/L2 Load: Move from reactive to proactive support by automating entire categories of service requests. 🔹 Seamless Integration: Learn about our out-of-the-box, robust, and extensible integrations with all major ITSM platforms and identity providers (IMs). 🔹 Data Security: Understand Aisera’s logless LLM approach, ensuring all organizational data and learnings are strictly isolated, encrypted, and never used to train larger models. 🔹 Case Study: Cisco: Hear how Cisco leveraged this targeted approach to automation, starting with a single critical use case (Duo MFA bypass codes) to unlock millions in cost savings. Aisera delivers the agentic AI layer for enterprises and is recognized by Gartner, Forrester, and IDC, serving Fortune 500 companies to automate work and transform experiences. 📌 Book a demo: 📌 Next-Gen ITSM: 📖 Agentic AI in ITSM: #ITSMAutomation #ITSM #AgenticAI #ITAutomation #ITServiceDesk #ITHelpdesk #AIAgents #ITSMAgent