#itspecialists #itsupport Chapters: 00:00 - Intro 00:57 - Ticketing System 02:21 - Components of ticketing System 03:55 - Priority Level 05:56 - Logging tickets (Best Practice) 07:58 - Ticket Lifecycle 08:46 - SLA 12:03 - Handling tickets (best practices) 12:51 - Hands-on Intro 13:29 - Spiceworks setup 14:56 - Lab 1 21:06 - Lab 2 26:36 - Lab 3