In this video, I walk through a hands-on ServiceNow ticketing system lab to demonstrate how to create, manage, and resolve IT support tickets — just like you would in a real help desk environment. This is part of my journey into tech as I build practical experience for IT support and help desk roles. Whether you’re preparing for your first job in tech or want to understand how ServiceNow works, this video will give you a clear example of how tickets are handled in a professional setting. 🛠️ What I cover in this video: • Creating a new incident ticket • Updating ticket details and assigning priority • Adding resolution notes and resolving the ticket • Navigating the ServiceNow interface as a technician 💼 Why this matters: Many IT support roles list experience with ticketing systems like ServiceNow as a preferred or required skill. Practicing in labs like this helps build real-world knowledge that stands out to recruiters. 💡 How I Got Started in IT I learned the foundations of IT and Help Desk through CourseCareers — an online program designed for beginners who want to break into tech. If you’re serious about starting your IT career, I highly recommend checking it out.⬇️⬇️ ⸻ 👉 Subscribe to follow my journey breaking into tech — from help desk to cybersecurity and beyond! 🔍 Keywords: ServiceNow tutorial, IT support lab, help desk practice, how to use ServiceNow, ServiceNow incident management, ticketing system walkthrough, entry-level IT skills, ServiceNow for beginners