In this video, we walk through a real-world problem a service agent can face while retrieving case details. The user enters a case number, then provides the contact email, but instead of returning information, the system fails because the agent doesn’t have Case object permissions. You’ll see how to identify the root cause, update the permissions, and verify that the process works end-to-end. A simple fix that saves a lot of frustration. This is helpful for anyone working with service cloud setups, security troubleshooting, or building flows and automation that rely on Case data. Timestamps 00:00 – Introduction 03:00 – Testing the flow and seeing the error 04:20 – Finding the missing Case permissions 06:55 – Updating the permission set for the agent user 10:00 – Retesting after fixing access =========================== Playlists: SALESFORCE FLOWS PLAYLIST: OMNISTUDIO PLAYLIST: SALESFORCE OUT OF THE BOX PLAYLIST: SALESFORCE APEX TRIGGERS PLAYLIST: SALESFORCE AGENTSTUDIO PLAYLIST: SALESFORCE DATA CLOUD PLAYLIST: =========================== FOLLOW ME ON: Instagram: / caminos_infinitos_26 LinkedIn: / ​ ⁨@SalesforceAIChampions ​ ⁨@pariplabpal ===========================⁩ #salesforce #servicecloud #salesforcetroubleshooting #permissions #supportagent #salesforceadmin #salesforcetraining #salesforceflow #caseobject #salesforce2025