Issue Vs Request - Jira Service Desk Tutorial 2021 Hey Guys! We are continuing to explore Jira Service Desk. The big difference between JIRA Service Desk is the Request Type. In this Tutorial I want to cover the difference between Issue Type and Request Type in Jira Service Desk. 00:00 What is this all about 00:30 How to create an Issue 00:40 What is the difference between Jira Service Desk and Regular JIRA 00:50 Why Jira Service Desk has Request Types 01:50 How to preview Request Types 2:34 How to create a Issue with Request Type on the Back-end Still confused? Book 1-on-1 time with me here: Want Anatoly to help your business ? Connect on Linkedin: Connect on Facebook: Join Facebook Group To Talk to Fellow Agile Professionals: