In this video, I walk you through a real-time use case of auto-assigning Incidents in ServiceNow using Custom Actions in Flow Designer. 🔹 What are Custom Actions in ServiceNow? Custom Actions allow you to package logic, scripts, inputs, and outputs into a reusable component inside Flow Designer. They behave like building blocks that you can drag and drop into multiple flows — without rewriting code again and again. 🔹 Why do we need Custom Actions? Custom Actions are extremely helpful because they: Reuse logic across multiple flows Reduce repeated scripting Standardize business logic Improve Flow Designer maintainability Allow developers to hide complex server-side processing behind a simple action Help in modularizing automation 🔹 What you will learn in this video ✔️ How to create a Custom Action in ServiceNow ✔️ How to add inputs and create outputs ✔️ How to write server-side logic inside the action ✔️ How to use it inside a Flow to auto-assign incidents based on conditions ✔️ Real-time demo of triggering the flow and assigning the Incident automatically Whether you’re a beginner or an intermediate ServiceNow developer, this video will help you understand how powerful Custom Actions can be in building scalable automation in Flow Designer. If you haven't watched the previous part, then follow the below links :- Part 1- Part 2 - Part 3 - If you also want to explore about Playbooks in ServiceNow, follow the below link If you haven't watched my video on ServiceNow Decision tables take a look below