Alan Ross, Partner Group PM Manager, Dynamics 365 Contact Center at Microsoft delves into Dynamics 365 Contact Center and the role of Copilot in improving agent productivity and customer experience. 🔘 Features and capabilities of Dynamics 365 Contact Center 🔘 Decoupling from Dynamics 365 customer service 🔘 How Copilot enhances the agent experience by providing context-aware suggestions, knowledge search and conversation summaries 🔘 How Dynamics 365 Contact Center relates to/integrates with Microsoft Teams 🔘Customer success stories and future developments in Dynamics 365 Contact Center Thanks to Ribbon, this episode's sponsor, for your continued support and helping to make content like this possible. #microsoftteams #contactcenter #copilot