Required ServiceNow Knowledge to Work in IT, Help Desk Incident Management Free Training Course. Creating interactions, trouble tickets, routing tickets, noting tickets, resolving tickets and much more. Great for beginners. 00:00 Intro 01:03 Settings up Access 06:22 Creating Interaction Tickets 12:38 Creating Incident From Interactions 20:42 What are Requests? 25:24 Creating New Incidents 39:16 Creating Change Tickets 41:25 Alternative methods Join this channel to get access to perks: My equipment: Like on Facebook Send Trouble Ticket Here: Discord: