How to Set Up Jira Service Management Projects (Step by Step for Admins) 💡 Need help setting up your JSM project? Book a free strategy session here: Just getting started with Jira? This video provides a quick intro to Jira project management and how to use Atlassian's tool. Great for beginners, this tutorial will help you get started with Jira and understand the basics! Learn the fundamentals and more with this Jira tutorial. 🚀 Learn how to set up Jira Service Management projects step by step as an admin! In this tutorial, I’ll walk you through the entire Jira project creation process, from choosing the right template to linking your Confluence knowledge base and even enabling Atlassian’s Virtual Agent to reduce ticket volume by up to 30%. Whether you’re setting up Jira Service Management for the first time, migrating from another tool, or just want to make sure your configuration is done right, this guide has you covered. 🔑 What you’ll learn in this video: ✅ How to create Jira Service Management projects (company-managed) ✅ Why the project template screen is confusing (and what to ignore) ✅ How to link a Confluence knowledge base to your portal ✅ How Atlassian’s Virtual Agent uses AI to cut ticket volume ✅ Best practices for admins setting up Jira Service Management 👉 By the end of this video, you’ll have a working Jira Service Management portal, request types set up, and the knowledge base linked so your team and customers can self-serve faster. ⏱️ Video Chapters 0:00 Intro & Project Creation 0:34 Project Templates Explained 0:45 Choosing Jira Service Management 35:19 Linking a Knowledge Base in Confluence 36:41 Using the Atlassian Virtual Agent 37:56 Wrapping Up + Next Steps 🔔 Subscribe for more Jira tutorials, Atlassian tips, and admin best practices! 👉 #Jira #ServiceManagement #Atlassian