In this detailed walkthrough, we explore the complex consent management system in Dynamics 365 Customer Insights Journeys. Learn how the modern consent framework handles multiple communication channels beyond just email, including SMS and WhatsApp. 🚀 📋 Chapters: 00:00 - Introduction & Overview 01:45 - Why Microsoft Redesigned Consent Management 📊 03:20 - Entity Relationship Diagram (ERD) Breakdown ⚙️ 05:40 - Understanding Compliance Profiles & Contact Points 📝 08:15 - Commercial vs. Transactional Communication Purposes 💼 10:30 - Three Enforcement Models Explained 🛡️ 12:45 - Hands-on WhatsApp Demo 📲 15:20 - Testing Opt-Out Functionality ✅ 18:10 - Contact Point Formatting Issues & Best Practices ⚠️ 21:30 - Final Tips & Conclusion 🎯 Key topics covered: Why Microsoft redesigned the consent management system for multi-channel communications The entity relationship diagram (ERD) explaining contacts, compliance profiles, and consent purposes Understanding commercial vs. transactional communication purposes Three enforcement models: restrictive, non-restrictive, and disabled Hands-on demonstration of sending WhatsApp messages through custom channels How opt-in/opt-out settings affect message delivery Important tips for consistent contact point formatting to avoid consent tracking issues This technical dive is perfect for Dynamics 365 administrators, Power Automate developers, and consultants who need to understand the mechanics of consent management in Customer Insights Journeys. While this video focuses on the technical implementation rather than strategic setup, it provides the foundation you need to work effectively with this system. 💡 #Dynamics365 #CustomerInsightsJourneys #ConsentManagement #PowerPlatform #Dataverse #WhatsApp #microsoftmvp